renewals

How to lose customers and reduce the value of your brand

Antony Young

Organisations are still missing critical revenue opportunities and failing at the basics as they aren’t paying enough attention to annual support renewals, aurgues Antony Young.

Crosbie Burns, executive vice president, Worldwide Field Operations at

Channel misses out on lucrative renewals business, says firm

Christine Horton

Channel companies should be placing a greater focus on their service business as spending on new product licenses comes under pressure, according to service renewals specialist ServiceSource.