Genesys

Genesys' Lisa Abbott says companies need to adjust the way that they perceive and measure customer

The Cultural Disconnect in customer service

In a world becoming more and more involved in mobile apps and social media, too many companies continue to distance themselves from their customers because they cannot or will not keep up with the new

The NSPCC has created a system that routes all interactions, both web and phone based, through one central

CASE STUDY: NSPCC to help thousands more young people with Genesys

Leading UK charity specialising in child protection and the prevention of cruelty to children, has widened its reach to thousands more children, young people and adults through a new expanded system o