Autotask opens UK office
US provider of hosted IT business management software Autotask has opened the doors to its first European office, based in London.
The office will act as the central point for Autotask’s European operations and, according to the firm, meet increasing demand for its products and services from IT service providers, VARs and MSPs across Europe.
The UK office is led by Mark Banfield, Autotask managing director – International, and staffed with engineering, support, implementation and sales personnel. Banfield has more than 10 years in the software industry, having started his career with MapInfo and holding a variety of management roles at Innopath Software, SmartTrust and Autodesk.
Says Banfield: “The response to Autotask having a full-service team on the ground in the UK has been extremely positive.
“Not only does it allow us to better support current customers, it allows us to respond to market enquiries, engage interested prospects and have them up and much running more quickly.”
“Establishing Mark and his team in London is proving tremendously valuable for our customers and is a tremendous asset to our business,” adds Mark Cattini, Autotask president and CEO. “More than 25 percent of Autotask users are located outside of North America, and that number continues to increase rapidly. Ensuring we have the proper resources in place to support the IT channel community in Europe is a logical step in the evolution of our business.”
Autotask software automates and optimizes the business processes of information technology solution providers. It integrates a broad range of critical business systems, including CRM, service desk, tech scheduling, project management, billing and reporting. Earlier this year, the firm located its first datacentre outside of the US in London to support its user base in the UK and Europe.
“We’ve been using Autotask since 2008,” said Lee Evans, managing director of Harrogate-based Vital Network Solutions. “It’s great to have local support who understands how business is done in the UK.”
