Phoenix offers to help migrate 2e2 customers to new datacentre
Phoenix today said it was stepping in to offer 2e2’s datacentre customers a lifeline, after it emerged they are at risk of losing access to their data in the wake of the firm’s collapse two weeks ago.
In an open letter to customers on Friday, 2e2’s administrator, FTI Consulting, asked for payment to keep the lights on at the stricken integrator’s datacentre.
The administrator said it was seeking to “maintain the datacentre infrastructure and keep personnel who operate the datacentres, to facilitate an orderly migration of the data and systems or some other alternative solutions”.
It then went on to specify, however, “you will need to put alternative arrangements in place with immediate effect” and “We are currently requesting funding from customers of the Companies’ Data Centres through to Friday 15 February 2013.
“In the event that funding is not provided, we will be unable to maintain the Data Centre Infrastructure and we will have no alternative, other than to cease all operations without any managed wind-down of those operations.”
“This translates as £40,000 for the 20 largest customers and £4,000 for smaller customers, contributing a total of £960,000 in estimated funding requirements, all of which needed to be committed to before Friday 8th and paid by 12th February or the service would stop,” says Bill Simpson, director of SI & Comms Business Unit, who adds it is “a sorry position for 2e2’s customer base.”
Simpson says Phoenix is can provide emergency support for 2e2’s customers. “Phoenix is ready to step in by offering very short-term contracts and service flexibility to step into the void that’s left,” he says.
“We are aware that some 2e2 customers have already requested access to their data to transition to alternative providers but the administrators have admitted in its communication with them that the volumes held are such that it could take 16 weeks.
“We can work with organisations to help accelerate the move to a new hosted environment. And for distributed maintenance services (where delivery has already been stopped) we can provide emergency cover immediately on a short-term contract using our 1,000 UK-wide field engineering and technical support staff. We think it’s the right thing to do to offer a short term solution to many who are now finding themselves between a rock and a hard place.”
Most of 2e2’s staff has now been made redundant after administrator FTI Consulting confirmed it was unable to sell the business as a going concern, and started to wind down operations. As a result, 2e2 will no longer operate services including Flexible Resourcing, Business Applications, Unified Comms and Field Support.