O2 creates new customer engagement programme to grow Enterprise market share
O2 is making a play into the enterprise with the launch of a new Customer Engagement Programme.
The mobile operator says it will apply its own expertise and knowledge to develop market joint propositions with its partners – including O2’s Centre of Excellence partners and distributors.
O2 says it wants to help partners that may not have the resources, pricing or sector knowledge to compete with mobile networks on an enterprise scale, and will work with them to identify potential new enterprise prospects and secure the win.
David Plumb, general manager, Enterprise at O2 (pictured) says it is the first time the operator has offered a collaborative model between partners and it’s own direct sales teams: “Whereby a mobile network and local partners can work together to give customers support with mobility applications, flexible working and reducing cost and complexity. All delivered with enhanced service from people who are passionate about our customers businesses”
Andy Tow, MD of Avenir Telecom says the approach offer the end user the best of both worlds of “local account management but with the added support of one of the largest networks in the UK.”
He adds: “The programme opens up new opportunities for my business and guarantees enterprise customers get the service levels they demand.”