Lexmark reveals new channel initiatives
Print vendor Lexmark (NYSE: LXK) is publicly launching a range of new partner services in response to growing demand for value-added services from the channel.
According to the firm, the new Lexmark Expert Service Partner programme (LESP) is designed to enable its dealer base to offer additional higher-value services, as well as help them to couple hardware with service sales. It also means partners can offer a full service portfolio that includes installation, on-site repair and asset maintenance.
“These new channel initiatives have been designed to provide better support to Lexmark’s dealer community, helping them develop services that support their clients’ businesses and impact the bottom line whilst reducing the risk to the partner themselves,” says Francois Feuillet, general manager channel at Lexmark EMEA.
The programme includes a number of initiatives around the services such as parts provision, technical support, advanced training and quality benchmarking.
For example, contractual service coverage now includes three levels of service including the existing parts-only or extended guarantee contracts as well as the new parts and hands-on services.
In addition, Lexmark will offer optimised pricing on the initial parts inventory, next day delivery before 9am or 10am as an option, and a container programme for defective parts to be managed by Lexmark rather than the dealer having to undertake the process themselves.
It is also providing a dedicated telephone number for partners’ technical support teams and an advanced training programme either using Lexmark’s training centre or training at the dealers’ location. It is also offering several Key Performance Indicators (KPI) to support dealers in terms of customer service and customer satisfaction.
